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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 687
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have had my roku stick for about 6 months. The past 2 days

Customer Question

I have had my roku stick for about 6 months. The past 2 days I can not get it to work. When I turn it on it stays a blank screen.
JA: What's the make/model number of your device? How old is it?
Customer: the sn is 5s462p077656
JA: How long has this been an issue? What happened right before this popped up?
Customer: hadnt used it for a few weeks and this started yesterday
JA: Anything else you want the video expert to know before I connect you?
Customer: not that I can think of
Submitted: 6 days ago.
Category: Recorders and Players
Expert:  Shahid replied 6 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 days ago.

- Is the stick still under warranty?

Customer: replied 6 days ago.
It should be..how long is the warranty??
Customer: replied 6 days ago.
It costs to get help???
Expert:  Shahid replied 6 days ago.

Yes, it is pay per question-answer website.

Customer: replied 6 days ago.
That sucks
Expert:  Shahid replied 6 days ago.

Please contact customer support through main page link for any billing query/ issue.

Thanks.