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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 701
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku froze up, don't know if its the remote or base unit,

Customer Question

my roku froze up, don't know if its the remote or base unit, any resets?
JA: What's the make/model number of your device? How old is it?
Customer: model 4230x1, less then 6 months old
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, turned on the tv and it wouldnt respond, tried unplugging it. nothing
JA: Anything else you want the video expert to know before I connect you?
Customer: no, thanks
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- Does TV show Roku home screen or any program?

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