How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 16349
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your Recorders and Players Question Here...
Pete is online now
A new question is answered every 9 seconds

I am trying to log in my pelco dx4600, can you help me with

Customer Question

hello, i am trying to log in my pelco dx4600, can you help me with changing admin password ***** possibel
JA: What's the make/model number of your device? How old is it?
Customer: pelco dx 4600 series
JA: How long has this been an issue? What happened right before this popped up?
Customer: the modem went out so purchase a new one but forgot password
JA: Anything else you want the video expert to know before I connect you?
Customer: no. i just need a password ***** view cameras
Submitted: 13 days ago.
Category: Recorders and Players
Customer: replied 13 days ago.
i somehow forgot the password
Expert:  Pete replied 13 days ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 13 days ago.
  1. To recover the administrator user password, do one of the following below.
    a.On the left side of the unit, locate the manufacturer's serial number
    b.Select system information icon on the toolbar menu.Serial number will be display.

  2. Email *****@******.*** with the following information:
    1. Manufacturer's serial number
    2. Current date located on the toolbar
    3. Any additional information requested by Pelco Product Support
  3. To enter the password ***** by Pelco Product Support:
    1. On the toolbar, click the Login icon . The Login virtual keyboard opens.
    2. Enter the password (must be enter in upper case charracters).
    3. Click OK.

Once login using the temporary password ***** by product support, you must enter the Setup menu / System / Users and change the password. Your current password ***** be the temporary password ***** by product support.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------

Expert:  Pete replied 11 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.