Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
On the Roku stick (along one of the thin sides) is a reset button. Do you know if the Geek guys reset the unit yet? That button needs to be pressed and hold for 8 full seconds with the Roku plugged in, and TV turned on in order to work. Please let me know if you've tried this, and if not give it a shot and let me know if you see the Roku letters come up on your screen?
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