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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 708
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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ROKU is installed on my TV. I received a message stating it

Customer Question

ROKU is installed on my TV. I received a message stating it could not be accessed and requested that I check the wireless connection. I did and had to reconnect the wireless connection. Then ROKU disappeared from the TV.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Samsung 55"
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened last night.
JA: Anything else you want the video expert to know before I connect you?
Customer: This has previously occurred but ROKU has never completely disappeared before.
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- What HDMI input of TV hooked to Roku box?

- Is there any other video source connected to HDMI inputs of TV and do they work?