Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
What exactly happens when you play a CD? Does the counter move?
Are they store bought CDs or burned discs?
So it's like the laser eye has gone out. There isn't a shipping screw on CD players, those are on turntables with much heavier motors. Lasers are about $30 to replace, and any full service electronics repair shop can do the work. If you press play when you see 00000, and it doesn't move, the laser is no good.
My mistake, that is not a usual happening. It could be that the laser just needs to be aligned, not replaced, due to the travel screw not being in place. That is done at the same shop.
Were you able to locate a repair service?