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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 34670
Experience:  Over 20 years fixing Electronically devices
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How do I reformat so I can use the recording functions. I

Customer Question

How do I reformat so I can use the recording functions. I have tried but it says 'cannot format due to Unknown error'
JA: What's the make/model of your device? How old is it?
Customer: Model no HDR 10035. Purchased 17/09/2013
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For a couple of days. Have only followed instructions as given but to no avail.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No except to say I am not up to understanding the technical terms as in my seventies
Submitted: 3 months ago.
Category: Recorders and Players
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now formatting correctly.

Let me know the results please