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Ask Louie Your Own Question

Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 691
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I went to recharge my sansa clip mp3 player and it deleted

Customer Question

I went to recharge my sansa clip mp3 player and it deleted all my music.
JA: What's the make/model of your device? How old is it?
Customer: version v01.02.17a 2009
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just a couple of days. wanted to add some additional music. not very familiar with many troubleshooting checks except disconnecting and replugging into pc. do you have any suggestions?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  electronicsguy replied 1 month ago.

Hi welcome to just answer

What is the exact model of the Player?

When was the last time you performed backup and software update?