Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
To continue here, please let me know what model (if possible) and more about the specific problem you are having. Does it not turn on, won't respond to the remote, etc?