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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 714
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I down loaded Netflix and it is not working. it only gets to

Customer Question

I down loaded Netflix and it is not working. it only gets to 25%.
JA: What's the make/model number of your device? How old is it?
Customer: I just bought it is a Roku express.
JA: How long has this been an issue? What happened right before this popped up?
Customer: a couple of days. the first night it worked fine and it hasn't since. it just stays at 25%.
JA: Anything else you want the video expert to know before I connect you?
Customer: I had problems when I first setup the Roku. there was a problem with the firewall on my computer. I paid $67 to have it fixed. my computer is also new.
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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