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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 31287
Experience:  Over 20 years fixing Electronically devices
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I'm trying to authorize my Roku to get into my Acorn TV

Customer Question

I'm trying to authorize my Roku to get into my Acorn TV channel and I can't find the authorize button on the Acorn TV site
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It's a Hisense about 2 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have no trouble with Netflix or Amazon
JA: How long has this been an issue? What happened right before this popped up?
Customer: Acorn told me to update their software from the Roku home screen. I checked for updates and it said that the software was current. I tried factory reset now Acorn wants me to reauthorize the Roku from my computer, to press the authorize button on their site with the code they gave me but I don't see an authorize button on the Acorn site.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. I would just like to access the Acorn channel.
Submitted: 16 days ago.
Category: Recorders and Players
Expert:  Richard replied 15 days ago.

Hi there and welcome

I believe you are referring to the Roku Code, not Acorn as Acorn works off a username and password. As you reset the Roku, you need to activate it again

So go to your account here

https://my.roku.com/signin

And once signed in, you can enter in the activation code

Then to add Acorn

Search for "Acorn TV" within the Channel Store to add the channel to your Roku. If you are already an Acorn TV subscriber, you can use your regular email address and password ***** log in. If you are a new customer, you can sign up for a free trial or purchase a membership through Roku

Let me know please how you go.