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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 676
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I HAVE RECONNECTED 4 TIMES AND STILL NOT CONNECTED. wHAT AM

Customer Question

I HAVE RECONNECTED 4 TIMES AND STILL NOT CONNECTED. wHAT AM I DOING WRONG?
JA: What's the make/model number of your device? How old is it?
Customer: BRAND NEW roku EXPRESS WITH HD high speed cable.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used to have a stick . I could not make it work so I bought a new Roku Express.
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Recorders and Players
Expert:  Jason Jones replied 11 days ago.

Hello,
I am the person that will be helping you today.

What is not working on the new device? Are you trying to "reconnect" it to the wireless network or to something else?

I will be standing by, looking forward to your response.

Thank you,
Jason

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