Hello,I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Please, do not create duplicate questions. The one you just created was closed. Please, respond on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Thank you for responding. If you do need help, please let me know. I will be standing by.