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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 701
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I GET A "HDCP UNAUTHORIZED" message when attemting to watch

Customer Question

I GET A "HDCP UNAUTHORIZED" message when attemting to watch a movie
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Roku 3 on sony tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days while scanning movies on hulu
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 4 months ago.

What is the model of the tv?
How is the roku connected to the tv?

Customer: replied 4 months ago.
wireless
Expert:  Nathan replied 4 months ago.

The roku may be using wifi for the internet, but there is not a wireless connection from the roku to the tv. What connection do you have from the roku to the tv (Hdmi?), and what is the model of the tv?

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