Hi Richard and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, would you be attempting a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even a soldering iron?
Yes on the phone call soon as the system has cleared the "...Status:...failure..."
Please check other messages sent by the site.
Sorry Richard but my participation is strictly limited to technical, repair and/or installation issues.
Information / clarification on billings & payments concerns are best addressed by Customer Support.
As posted above, please contact Customer Service to have "...separate billings...incorrect..." taken cared of prior to any / all other interactions.