How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 708
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

I have sony 3d bluray player that will not play the newer

Customer Question

I have sony 3d bluray player that will not play the newer dvds. I have been told I need an update.
JA: What's the make/model of your device? How old is it?
Customer: sony blu-ray disc/dvd player BDP-S580
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 4years
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Louie replied 6 months ago.

Hi and welcome to JustAnswer. Thank you for the question and your patience. Should you still need assistance for information purposes only...

Expert:  Louie replied 6 months ago.

Initially, would you be comfortable performing a firmware update?

Expert:  Louie replied 6 months ago.

Sorry but may I confirm?

  • POWER to ON not AUTO;
  • RCA plugged into LINE IN?
Expert:  Louie replied 6 months ago.

Sorry; mis post. Was meant for an earlier question.

Still, would you consider the update?