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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 36021
Experience:  Over 20 years fixing Electronically devices
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I can't get Netflix anymore. I can get Crackle and the other

Customer Question

I can't get Netflix anymore. I can get Crackle and the other channels but Netflix will not let me pass the set up.
JA: What's the make/model number of your device? How old is it?
Customer: OK it is old (I guess), at least 3 years
JA: How long has this been an issue? What happened right before this popped up?
Customer: My daughter bought a Smart TV and down load my Netflix to her TV, but she used a different pass word still my name on our FYI
JA: Anything else you want the video expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please