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Mike G.
Mike G., Technician
Category: Recorders and Players
Satisfied Customers: 6122
Experience:  10 Years Audio Video Repair & Setup
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I have an early version (2014) roku comes on screen but

Customer Question

I have an early version (2014) roku comes on screen but unable to get to home page. The word ROKU just keeps moving around--changed batteries in remote and unplugged Roku for 20 minutes no change
JA: What's the make/model number of your device? How old is it?
Customer: bought in 2014
JA: How long has this been an issue? What happened right before this popped up?
Customer: only for 2 days prior gto that worked perfectly I am a time warner subscriber and all is operating with cable connections
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Recorders and Players
Expert:  Mike G. replied 24 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Is this a Roku "stick" or a box that connects using an hdmi cable?

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Expert:  Mike G. replied 24 days ago.

Are you having website difficulties that are preventing you from replying?

Customer: replied 24 days ago.
Roku is a bocx that connects to a cable
Expert:  Mike G. replied 24 days ago.

The Roku should have a physical RESET button on the rear or under side, sometimes recessed requiring a paperclip to press:

-leave the tv on showing the Roku screen

-leave the Roku plugged in

-press that RESET button and hold it for 15 seconds

-watch the tv screen as the Roku comes back on from the reset

It will be completely reset so you will have to go through setting it up like when you first got it.

If that doesn't help then it is "toast" and will have to be replaced (repair is more than replacing).

If you need more help or don't understand something use the REPLY option and you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

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