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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My cable co. changed-out my box, and now I canyget roku.

Customer Question

my cable co. changed-out my box, and now I canyget roku.
JA: What's the make/model number of your device? How old is it?
Customer: ?????
JA: What confuses you?
Customer: Idontknow howold.
JA: How long has this been an issue? What happened right before this popped up?
Customer: every thing was ok,until the box was thanked
JA: Anything else you want the video expert to know before I connect you?
Customer: i now have a xfinity .
Submitted: 26 days ago.
Category: Recorders and Players
Expert:  Nathan replied 26 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 26 days ago.

When you say they changed the box, do you mean they changed your modem or router?

What error do you get on the roku?

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