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Ask Louie Your Own Question

Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 691
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I plugged the Roku in the TV as per instructions, the TV is

Customer Question

I plugged the Roku in the TV as per instructions, the TV is on and set on proper HDMI port and we don't have a picture or sound. We are using our cell phone hot spot for wireless feed.
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: Sanyo DP52449
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time trying it
JA: Anything else you want the video expert to know before I connect you?
Customer: Will it work off cell phone hot spot
Submitted: 3 months ago.
Category: Recorders and Players
Expert:  Aric replied 3 months ago.

Hello, It will work with cell phone wireless hot spot, but that is not the problem if you cannot even get the Roku letters to appear on the screen.

Please tell me which Roku you have - is it the Roku stick? Or one of the boxes?

Also, what exactly do you see on your TV screen right now?

Expert:  Aric replied 3 months ago.

I'm unsure why you're unable to reply but I'm here to help you now.

Expert:  Aric replied 3 months ago.

Please reply back.