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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I HAVE A CODE BUT I DON'T FIND THE PLACE TO ACTIVATE IT. ITS

Customer Question

I HAVE A CODE BUT I DON'T FIND THE PLACE TO ACTIVATE IT.
JA: What's the make/model number of your device? How old is it?
Customer: ITS A ROKU TV MODEL INSIGNIA. NS-39DRS10NA17
JA: How long has this been an issue? What happened right before this popped up?
Customer: I JUST RECEIVED THE CODE TO ACTIVATE NETFLIX AND HULU
JA: Anything else you want the video expert to know before I connect you?
Customer: I GUESS NOT.
Submitted: 25 days ago.
Category: Recorders and Players
Expert:  Nathan replied 25 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 25 days ago.

Are you wanting to activate the ROKU feature?

Or a specific app? Netlfix and hulu are very different services, so there would not be a single code for them.

If this is your first time setting up the tv, and it is showing a code on the screen, that is something else. Let me know exactly what you are seeing so I can get you to the right place.

Expert:  Nathan replied 23 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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