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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 24003
Experience:  Electronics technician for install, troubleshooting, and repairs.
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My roku player is not connecting to the internet.says error

Customer Question

my roku player is not connecting to the internet.says error code 009
JA: What's the make/model number of your device? How old is it?
Customer: I've had the player less than a year
JA: How long has this been an issue? What happened right before this popped up?
Customer: started yesterday. bought a new computer a week ago
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

This is a DNS failure, meaning the roku device can't reach the internet.
Try going into the network settings on the roku, and manually setting the DNS server address to 8.8.8.8 and let me know if that helps.

Expert:  Nathan replied 7 months ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan