Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- Can you get me the model number written on Roku box, it would be on top side like Roku-1, Roku-2 etc.
- Is there any other device such as smart phone, laptop connected to same router and do you remember your wifi password?
These info will help to assist you further.