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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I need help connecting Roku to the router. Can you call or

Customer Question

I need help connecting Roku to the router. Can you call or give me your phone number.
JA: How old is the phone?
Customer: Roger Simons
JA: How long has this been an issue? What happened right before this popped up?
Customer: One day.Directv installed a new receiver and remote.
JA: Anything else you want the video expert to know before I connect you?
Customer: I don't know the model number; it's not on the bottom of the Roku device. It's quite old.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Can you get me the model number written on Roku box, it would be on top side like Roku-1, Roku-2 etc.

- Is there any other device such as smart phone, laptop connected to same router and do you remember your wifi password?

These info will help to assist you further.


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