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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 34656
Experience:  Over 20 years fixing Electronically devices
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How can I reset my id and password on my SDR-b3300N? approx.

Customer Question

How can I reset my id and password ***** my SDR-b3300N?
JA: What's the make/model number of your device? How old is it?
Customer: approx. 4 months
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 4 months ago
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  Richard replied 5 months ago.

Hi there and welcome

To reset this, please do the following

Connect a USB mouse to the front of the unit

Then on its remote press " Freeze, Alarm, Freeze, Alarm, Freeze, Return " and when you get the message about system reset ,click yes with the mouse and the unit is back to factory and default 4321 password

Let me know please how you go.