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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 701
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can not sign on to my roku account. it will not take my

Customer Question

I can not sign on to my roku account. it will not take my password ***** I changed it and it still won't take it.
JA: What's the make/model number of your device? How old is it?
Customer: Roku stick. I don't see a model number.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got it and am trying to set it up.
JA: Anything else you want the video expert to know before I connect you?
Customer: HELP!!!
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- Do you get Roku logo screen on TV?

- Is it first time setting up Roku stick?

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