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Ask Louie Your Own Question

Louie, Technician
Category: Recorders and Players
Satisfied Customers: 668
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot go into netflix. Roku not connecting me. no idea it

Customer Question

I cannot go into netflix. Roku not connecting me.
JA: What's the make/model number of your device? How old is it?
Customer: no idea it was a gift. My tv is about four yrs old
JA: How long has this been an issue? What happened right before this popped up?
Customer: two days. No issues before this time.
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Recorders and Players
Expert:  Nathan replied 15 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 15 days ago.

Are you having trouble with any other apps on the roku (amazon, youtube, hulu, etc)?

Do you get a specific error code/number when trying to access the netflix app?