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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 703
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku wont start, roku2, i put new batteries in the remote

Customer Question

my roku wont start
JA: What's the make/model number of your device? How old is it?
Customer: roku2
JA: How long has this been an issue? What happened right before this popped up?
Customer: i put new batteries in the remote and nothing happens is there a station that im supposed to be on
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Does power light on Roku-2 box lit?

- Do you get Roku home screen on TV?

Customer: replied 6 months ago.
the lite in the box is on
Expert:  Shahid replied 6 months ago.

- Do you get Roku home screen on TV?

Customer: replied 6 months ago.
No
Expert:  Shahid replied 6 months ago.

OK, can you unplug Roku power cord for 5 minutes to reset, reconnect it, does the Roku logo screen appear on TV?

Also, make sure HDMI/AV cable from Roku to TV is plugged securely and tight and TV has set on correct video input to get Roku video signals.

Please reply back with the result.