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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 668
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Roku connection just stopped. I changed the batteries but

Customer Question

My Roku connection just stopped. I changed the batteries but that didn't help.
JA: What's the make/model number of your device? How old is it?
Customer: SN 5S462S236809 I have had it less than six months
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week or so. I just turned the tv on and roku didn't work.
JA: Anything else you want the video expert to know before I connect you?
Customer: No thanks for asking.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Shahid replied 1 month ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 1 month ago.

- Does TV show Roku logo screen or home menu etc?

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