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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 703
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Dvd player is not working, message saids" modules are

Customer Question

Dvd player is not working, message saids" modules are missing"
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Where does the message about modules being missing appear, please?

- the computer screen (if so, what sort of computer, Windows or Apple...?)

- a device's screen (if so, which device?)

And when does it appear, when you try to perform what operation?

Customer: replied 7 months ago.
On the computer screen , when I try to open the app to watch a dvd. Windows
Expert:  Russell H. replied 7 months ago.

What DVD player do you have?

And how is it hooked up to the computer?

Expert:  Russell H. replied 7 months ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Customer: replied 7 months ago.
Toshiba laptop with built in dvd player
Expert:  Russell H. replied 7 months ago.

To play a DVD on your Toshiba laptop, you will need to have a DVD playing application.

What DVD playing application have you tried so far?

And was there one that worked before, at least, in your experience?

Customer: replied 7 months ago.
I don't know, what ever was installed on the computer when I bought it
Expert:  Russell H. replied 7 months ago.

What DVD playing application have you tried so far?

Customer: replied 7 months ago.
Windows media center which came already loaded and it said" can't read the dvd ". I'm not that compoyer savy
Expert:  Russell H. replied 7 months ago.

Windows Media Center isn't necessarily the right application to try.

What Windows version is on your Toshiba laptop, please?

Customer: replied 7 months ago.
Vista home premium, service pack 2
Expert:  Russell H. replied 7 months ago.

Is your Toshiba used? I would presume so.

Does it have anything that might be used as a DVD player, installed on it already? I mean, a DVD player application program software sort of thing, in the

Applications

menus ?

Customer: replied 7 months ago.
Bought new a few years ago, Toshiba dvd player app in the programs area
Expert:  Russell H. replied 7 months ago.

OK. Try the Toshiba DVD Player app in the programs area.

If it throws an error message, note it down exactly and let me know what it was, please, and also the name in the program window of the DVD Player app.

Customer: replied 7 months ago.
modules needed for this app are missing , if restarting it doesn't work, please reinstall it. I 'd already tried restarting and it didn't work and reinstalling, didn't help
Customer: replied 7 months ago.
Russell, thanks for trying to help me. I'm just going to take it to a repair shop
Expert:  Russell H. replied 7 months ago.

You could do other things before taking it to a shop, at my instruction.

But if you're done with the case, please tell me what rating you would like applied to my work on this case so far - considering that my work on this case has been cut off short of everything I could do.

Thanks, ***** ***** luck with it.

Customer: replied 7 months ago.
I Don't mean to cut you off but I don't have hours to sit at the computer today because I gotta get some sleep before I go to work tonite. Thanks again. I'll give you 2.5 rating
Expert:  Russell H. replied 7 months ago.

Sleep well. Thanks.

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