Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Have you tried using a different disc, such as a dvd-r instead? Are you finalizing the discs after recording?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.