Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you referring to the tv remote, that you're having trouble getting to the proper input?Or is the bluray remote unresponsive?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
Thats fine, we can continue here.
Can you tell me exactly what you see on the tv screen currently?
That may not resolve the issue, even another unit may do the same thing if you are missing a step in the process.
If you wish to continue here under the fee you've already paid for the initial question, let me know.
Otherwise you'd close our session from the help page.
Have a nice day