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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 703
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am having a problem with the sony Blu-ray player I

Customer Question

hello I am having a problem with the sony Blu-ray player I purchased today
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

Are you referring to the tv remote, that you're having trouble getting to the proper input?
Or is the bluray remote unresponsive?

Customer: replied 7 months ago.
blue ray
Expert:  Nathan replied 7 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Customer: replied 7 months ago.
never mind
Expert:  Nathan replied 7 months ago.

Thats fine, we can continue here.

Can you tell me exactly what you see on the tv screen currently?

Customer: replied 7 months ago.
I will cancel this session I will return the product to best buy tomorrow
Expert:  Nathan replied 7 months ago.

That may not resolve the issue, even another unit may do the same thing if you are missing a step in the process.

If you wish to continue here under the fee you've already paid for the initial question, let me know.

Otherwise you'd close our session from the help page.

Customer: replied 7 months ago.
this is not helping me I have closed out online
Expert:  Nathan replied 7 months ago.

Have a nice day

Customer: replied 7 months ago.
Customer: replied 7 months ago.
you too
Expert:  Nathan replied 7 months ago.

thanks