Welcome to just answer. I will be assist you today. Do you happen to have the model of the MP3 player? What computer are you connecting the player to?
Is the computer windows based or Mac?
Thanks for the update. If you go to my computer do you see a storage device ?
Do you have RCA easy rip software installed on your computer? Did you delete it from the Player?
Please go ahead and download it on this link
Ok, one other thing I think we might need to check is the ability of the battery to hold charge.
If you have charged the player for many hrs and it does not hold charge, we might have to replace the battery.
There is external battery pack available here.