Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Are you trying to connect it to your wifi? Or to some app/service through tw?
I did not yet provide an answer, as I needed additional information from you.
This is a conversation, and requires back and forth interaction with you. I replied to your initial question within 3 minutes of it being posted, and received no further response.
For me to help, I need to know more about the problem you are having:
Any account matters would be addressed through the help page.
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.