Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the Brand and Model of the CD player you're referring to here?
2) Roughly how old is the unit and when did the problem occur?
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Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the CD player (as initially inquired by Aric).