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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Roku add every time I try to watch a live streaming

Customer Question

I have a Roku add every time I try to watch a live streaming event it just keeps stopping, What ca I do to stop it
Submitted: 4 months ago.
Category: Recorders and Players
Customer: replied 4 months ago.
all information should be sent to my personal E -Mail ***@******.***
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Note: all conversation takes place on the website, not via email

When you are watching the roku, do you get error messages during playback? Or does it pause briefly or have the screen get pixelated or go to a lower quality picture for some period, then start playing back automatically?

Customer: replied 4 months ago.
it pause for long period of time then start playing again for a short period of time
Expert:  Nathan replied 4 months ago.

Thanks.

Can you please test something for me: on your computer, go to http://speedtest.net and click on the Begin Test button, then let me know the results (ping, upload, and download speed).

Also how far is the roku from your wifi router?

Expert:  Nathan replied 4 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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