Hi there and welcome
Sorry about the delay you have experienced
Have you tried the default of admin and 4321?
ok, pressi both [MODE] and [PTZ] button for 5 seconds
Then enter the 4321
Does it then unlock?
yes, but there are a few procedures so we need to see which one applies to your firmware.
Please do the last instructions I gave
Thats what we are attempting to see, depending on firmware
press both [MODE] and [CH2] button for 5 seconds
Can you do this, if not what happens?
ok it wont be possible unless you have the correct remote sorry, that you cannot avoid
because the instructions have to be done on the original remote, its the way they made it
I have not seen original ones available for sale, due to the machine not being in heavy use, you would need to see if Samsung would send one out to you