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Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 31127
Experience:  Over 20 years fixing Electronically devices
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How do you reset the password? We bought the house, they

Customer Question

How do you reset the password? We bought the house, they left the Dave and cameras but password ***** left won't work.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: 2011-Samsung sde3003n
JA: What troubleshooting have you tried?
Customer: Just kept trying the password ***** left us.
JA: The video expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: We ordered a camera to replace one that didn't work and a new remote because he left the wrong remote.
Submitted: 4 months ago.
Category: Recorders and Players
Customer: replied 4 months ago.
I didn't ask this question to be given a run around and directed to a site saying it would cost money. If someone was able to reset the password ***** then said you will owe that is acceptable but not to pay at first when no answer given!
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 4 months ago.

Hi there and welcome

Sorry about the delay you have experienced

Have you tried the default of admin and 4321?

Customer: replied 4 months ago.
it didn't work
Expert:  Richard replied 4 months ago.

ok, pressi both [MODE] and [PTZ] button for 5 seconds

Then enter the 4321

Does it then unlock?

Customer: replied 4 months ago.
My husband talked to Samsung tech support and they were rude. Can the DVR box be reset back to factory defaults? We bought the house in April and they left the camera security system and all instructions with a password. But it doesn't work.
Expert:  Richard replied 4 months ago.

yes, but there are a few procedures so we need to see which one applies to your firmware.

Please do the last instructions I gave

Customer: replied 4 months ago.
We tried but it didn't work. There are 8 dim switches on back.
Customer: replied 4 months ago.
Can the DVR bock be reset?
Expert:  Richard replied 4 months ago.

Thats what we are attempting to see, depending on firmware

press both [MODE] and [CH2] button for 5 seconds

Then enter the 4321

Can you do this, if not what happens?

Customer: replied 4 months ago.
We bought a new remote-the homeowner left the wrong remote.
Customer: replied 4 months ago.
Where is ch2 button?
Expert:  Richard replied 4 months ago.

ok it wont be possible unless you have the correct remote sorry, that you cannot avoid

Customer: replied 4 months ago.
Why does the new remote not work?
Expert:  Richard replied 4 months ago.

because the instructions have to be done on the original remote, its the way they made it

Customer: replied 4 months ago.
If someone broke the original remote are you saying a replacement remote could not be obtained?
Expert:  Richard replied 4 months ago.

I have not seen original ones available for sale, due to the machine not being in heavy use, you would need to see if Samsung would send one out to you

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