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Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 15770
Experience:  Over 16 years experience installing and repairing electronics.
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My old Motorola PVR (DCT3416) was just replaced by Shaw with

Customer Question

My old Motorola PVR (DCT3416) was just replaced by Shaw with a new Motorola PVR (DCX3400). When I sign in to Slingbox, the remote control showing on the screen does not work.
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Pete replied 4 months ago.

Hi Dave, my name is***** to hear you are having this problem. I will try my best to help you with your question...

With the newer Slingboxes you can use a custom remote file to work with the DCX3400.

Did the installer set this up for you?

Customer: replied 4 months ago.
Please return my money. Your reply is useless. I was misled. I thought was contacting Sligbox. You are not Slingbox. Only Slingbox can make the necessary software changes..
Thankyou.
Expert:  Pete replied 4 months ago.

Sorry for any confusion.

I am a user of this site just like you and I have nothing to do with the billing or accounts.

You can contact customer services to request a refund.

Best,

Pete.