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Steve G.
Steve G., Engineer
Category: Recorders and Players
Satisfied Customers: 17978
Experience:  Vice President of an Electronics Repair Company
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My roku 1 is only in black and, I got it yesterday,

Customer Question

My roku 1 is only in black and white
JA: How long has this been going on?
Customer: I got it yesterday
JA: What troubleshooting have you tried?
Customer: Rebooting and a different cord
JA: The video expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: It's a bit older tv but thing is in color except the Roku
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Emerson 2006 model ewl20s5c
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Steve G. replied 10 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Can you describe the cord that you are using to connect the Roku to the TV?



Customer: replied 10 months ago.
Just the red, white, yellow cord
Expert:  Steve G. replied 10 months ago.

Ok, then you have the yellow plugged into the wrong jack. You need to plug it into the second set of jacks down on the side of the TV. This would be the 6th, 7th and 8th jacks down. CLICK HERE for a diagram.

Is that what you have?

Customer: replied 10 months ago.
Great thanks that worked
Expert:  Steve G. replied 10 months ago.

Great. Please be sure to leave a positive rating for my future customers to see.

Thanks very much. It was a pleasure working with you.


Expert:  Steve G. replied 10 months ago.

Hello, do you need any further help with your Roku issue?

Please let me know.

And if you could, please rate my service.