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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 676
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a roku stick. Letters roku just jump but can't get to

Customer Question

Hi..I have a roku stick. Letters roku just jump but can't get to any sites.
JA: How long has this been going on?
Customer: 2 weeks
JA: What troubleshooting have you tried?
Customer: Resetting roku and push button in on stick
JA: The video expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, just that I'm frustrated
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Video Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Does the Roku home screen come up after Roku logo?

Thanks.