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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My disc drive has a problem the small center wheel that

Customer Question

my disc drive has a problem
the small center wheel that holds the disk came offI can't play cd's
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What maker and model # ***** CD playing device do you have, that has the problem with the disc-grasping wheel having come off?

Customer: replied 4 months ago.
SATELLITE
L555-S7929P/N PSLWOU-00N00F
Customer: replied 4 months ago.
S/N 99489408K
Customer: replied 4 months ago.
THATS ALL
Customer: replied 4 months ago.
THATS ALL I HAVE
Expert:  Russell H. replied 4 months ago.

A Toshiba Satellite laptop?

That's plenty of information.

So, in such a laptop's CD/DVD drive, usually there is a sort up upward-projecting round mostly-metal assemblage, that you click the CD onto. Is that what has come loose? I can't picture it somehow, it's a very rare thing to report. If you could send a photo that would be ideal for me to assess the situation.

How old is your Satellite?

Customer: replied 4 months ago.
NOT SURE OF AGE
THE DISK HOLDER LOOKS LIKE PLASTIC
Customer: replied 4 months ago.
CVAN YOU HELP
Expert:  Russell H. replied 4 months ago.

Maybe...

Customer: replied 4 months ago.
O K
Expert:  Russell H. replied 4 months ago.

Can you take a picture of the disc holder with a digital camera, and attach it to a Reply posting to this case?

I don't have info on your particular laptop's CD or DVD drive, and all laptop CD / DVD drives I have seen, don't have anything like a 'disc holder' made of plastic.

Do you mean, the disc tray, that supports the CD disc, and which slides into the computer?

Customer: replied 4 months ago.
NO NOT THE TRAY ITSELF
JUST THE CENTER WHEEL THAT HOLDS THE DVD OR CD
Expert:  Russell H. replied 4 months ago.

I still need a picture to deal with that... the center wheel is always a metal assemblage. And yes, I have owned 2 Toshiba laptops, so I should know what's usual.

Let me look at a CD tray of my own laptop and see if I can see anything that resembles what you describe...

Customer: replied 4 months ago.
SORRY
THANKS
Expert:  Russell H. replied 4 months ago.

OK. Mine isn't a Toshiba. But, it has what I would describe this way:

- a tray the whole CD rests upon, that slides out of the laptop.

- within that tray, a center-piece, that is a metal piece that is larger than the center hold of the CD disc, but round, and within which is a black rubbery ring, then a space of metal, then a center assemblage that is mostly plastic, and which has three little (very small) bits on it that move and click onto the CD's center hole when it is placed into the CD tray.

What part of your 'center wheel' resembles this?

Is your 'center wheel' all-plastic?

And, is yours as large as the hole in the center of a CD... or is it larger?