Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the model number written on back of TV and DVD player connected to it?
- Also how the DVD player hooked to TV? what type of wire and where it is plugged into TV?
I never asked to pull the wires/ cords from TV or DVD player.
All I need the model numbers of both things and how they connected info to assist you further.