Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi there,If cleaning did not help, then the lens or the transport mechanism is likely faulty and would need to be replaced.In this case you would need to contact BOSE, as they are the only ones who carry parts for and service their systems. You can contact BOSE at 1-***-***-**** to obtain an RMA# ***** send the unit into them for service.They will generally offer you a partial trade in towards a refurb model rather than actually repairing.
Or, as an alternative to the factory service you can contact MyBoseRepair (http://www.myboserepair.com/ship_to_us.htm) who will generally be able to do a much quicker and cheaper repair service than BOSE.