Hello, Sorry you're having problems.
Please clarify what exactly happens when you put a new disc in the machine- what does the display read?
Also, was this just purchased brand new?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Was this purchased new, or used?
Do you have the original link? I could take a look at it.
This is an older model, which is why I'm asking.