Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the device that has issues. Additionally, please describe the symptoms/faults. exhibited.
...and what seems to be wrong with the player please?
It would appear that this is a duplicate question but was posted earlier under another user name.
I would now be opting out.