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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 610
Experience:  Worked on these instruments for over 15 years.
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My roku is saying software update failed ??

Customer Question

my roku is saying software update failed ??
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 8 months ago.

Hi Welcome to Just answer.

I will be taking care of you today.

What is the model of the Roku in question? How is the Roku connected to the internet?

Customer: replied 8 months ago.
Roku2 wireless connection
Expert:  electronicsguy replied 8 months ago.

There are few things you can try.

1. Disconnect power off the Roku, leave it for 10 Minutes and the connect it back

2. If you are using wireless router, disconnect power also and let the router sit for 10 Minutes.

3. After the wait, connect the wireless router first and then Roku.

Customer: replied 8 months ago.
I have done that
Expert:  electronicsguy replied 8 months ago.

ok thanks for the update. Can you watch anything from it?

Expert:  electronicsguy replied 8 months ago.

Please reset the Roku to factory setting as below:-

  1. Remove all cables except the Power cord.
  2. Using a paper clip, press and hold the Reset button on the back of the device for about 15 seconds.
  3. Continue to hold the Reset button, then remove the Power cord from the back of the unit.
  4. Release the Reset button, then plug all of the cords back into the device.
Customer: replied 8 months ago.
No
Expert:  electronicsguy replied 8 months ago.

Once the factory reset is completed, then try to update the software

Customer: replied 8 months ago.
How do I do that ,?
Expert:  electronicsguy replied 8 months ago.

Please reset the Roku to factory setting as below:-

  1. Remove all cables except the Power cord.
  2. Using a paper clip, press and hold the Reset button on the back of the device for about 15 seconds.
  3. Continue to hold the Reset button, then remove the Power cord from the back of the unit.
  4. Release the Reset button, then plug all of the cords back into the device.
Customer: replied 8 months ago.
Software update failed
Expert:  electronicsguy replied 8 months ago.

Ok,

How long have you owned this? How far is the roku from the wifi?

Customer: replied 8 months ago.
I have had unit 6 months
It is a room away from
Wireless router . Also when I go through set up it says my wireless strength is excellent
Customer: replied 8 months ago.
I have been using wireless for all my devices today and it's working fine

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