How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 15464
Experience:  Over 16 years experience installing and repairing electronics.
Type Your Recorders and Players Question Here...
Pete is online now
A new question is answered every 9 seconds

Since upgrading from bt home hub 3 to bt home hub 5, my

Customer Question

Since upgrading from bt home hub 3 to bt home hub 5, my iPhone and ipad are not connecting to I watch dvr but on tv screen connection is ok, also these mobile devices are connecting alright to my son's dvr where connection is through sky
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Pete replied 4 months ago.

Hi there,

Try restarting the new home hub 5.

Then remove all stored connections from the iPhone and iPad.

Next, try setting up a new connection again on each device.

Let me know if that helps?