Hello, Have you tried unplugging your Sony player and then your router both for 10 seconds and then plugging them back in as a hard reboot?
If not, please try that now and then we can proceed.
Please review my reply and postback.
I can't take a phone call- sorry. The site sends that offer to you automatically- it's not anything I have any control over. Please simply reply back here.
I can help you solve this, but if you believe you "fooled" around too long, then that is your call. I will opt out.
Also, I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***