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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 602
Experience:  Worked on these instruments for over 15 years.
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No sound on my Netflix but good picture I know sound is

Customer Question

No sound on my Netflix but good picture I know sound is working when I plug in DVDs to the hdmi port sound is perfect
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: No sound with my roku 2 thru hdmi port
JA: Is there anything else the Computer Technician should be aware of?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  eeewing replied 8 months ago.

Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Expert:  eeewing replied 8 months ago.

Hi Keith! This may seem a bit basic, but just to rule it out:

Please swap ends on the HDMI cable, and make sure the male plugs are seated firmly into the female connectors. Once done, kindly re-test and post back here with the results.

Thanks!

Customer: replied 8 months ago.
That's already been done
Customer: replied 8 months ago.
There must be some audio setting in the roku remote
Expert:  eeewing replied 8 months ago.

Has your Roku 2 previously worked?

Expert:  eeewing replied 8 months ago.

The remote does have a headphone jack that could be diverting sound if it is malfunctioning. Do you get sounds through that jack if you plug in headphones?

Customer: replied 8 months ago.
It's brand new
Customer: replied 8 months ago.
It has no headphone jacks
Expert:  eeewing replied 8 months ago.

I'm at a bit of a loss. Please bear with us, and I will ask another expert to take over who might be better able to assist than I.

Expert:  Quiksilver07070 replied 8 months ago.

Hello Keith, i have finished reading all the previous posts, and you mentioned that this ROKU2 is BRAND NEW.....and my question is:

Have you had this ROKU2 working through the HDMI port EVER?

The reason i ask is to determine if you received a possible DEFECTIVE ROKU2.

Customer: replied 8 months ago.
It has always had a picture but no sound. Our DVDs player through that port works fine. Is there some setting on the roku that I'm not aware of for audio
Customer: replied 8 months ago.
We have tried all audio settings that are available on the remote
Expert:  Quiksilver07070 replied 8 months ago.

Okay, so the ROKU2 has NEVER been able to send AUDIO out the HDMI port as it is SUPPOSED to do.

.

This has only ONE conclusion.....the ROKU2 you have....is defective.

.

Pass through is VASTLY different than the device itself sending the Audio/Video on the HDMI interface.

I suggest you replace, or return the device.

Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Kieth, and for any delay in getting you an appropriate answer.

I tried to respond to your initial question, but it looks like this other one came up as a duplicate one and was then directed to the computer category so you weren't getting to the proper experts.

A few things to check:
Can you get audio on any other app besides netflix (amazon, hulu, youtube, etc)?

Is it possible for you to test this roku with a different television or even via a sound system (soundbar, av receiver, etc) so that we can isolate its functionality in a different environment?

When you tested that same hdmi PORT with the dvd player, were you also using the same hdmi CABLE as had been used with the roku, or a different one? If different, can you please test the same cord that was successful for dvd?

Thanks,

Nathan

Expert:  electronicsguy replied 8 months ago.
Hi welcome to just answer
What is the model of device that you are using to access Netflix?
Customer: replied 8 months ago.
I've tried the cables I know work switched from DVDs to roku no sound on all roku channels
Expert:  electronicsguy replied 8 months ago.

Hi,

Thanks for the update. Would you like to have a phone e call discussion?

Customer: replied 8 months ago.
No thanks! I have already been charged 38.00 for nothing at all!
Expert:  electronicsguy replied 8 months ago.

Ok.

What is the model of the tv that the roku is connected to?

Customer: replied 8 months ago.
It's a mitishibi
Expert:  electronicsguy replied 8 months ago.

How many hmdi connector are there?

Customer: replied 8 months ago.
2
Expert:  electronicsguy replied 8 months ago.

Ok,

I might ask this again but both have the same problem?

Customer: replied 8 months ago.
only on the roku
Expert:  electronicsguy replied 8 months ago.

Ok,

Do you have another tv that you can try?

How far is your Roku from the router?

Customer: replied 8 months ago.
the router is about 100 feet away I'll try a different tv tomorrow
Expert:  electronicsguy replied 8 months ago.

Also try to move it closer to the router and see if it will make a difference