Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Hi Keith! This may seem a bit basic, but just to rule it out:
Please swap ends on the HDMI cable, and make sure the male plugs are seated firmly into the female connectors. Once done, kindly re-test and post back here with the results.
Has your Roku 2 previously worked?
The remote does have a headphone jack that could be diverting sound if it is malfunctioning. Do you get sounds through that jack if you plug in headphones?
I'm at a bit of a loss. Please bear with us, and I will ask another expert to take over who might be better able to assist than I.
Hello Keith, i have finished reading all the previous posts, and you mentioned that this ROKU2 is BRAND NEW.....and my question is:
Have you had this ROKU2 working through the HDMI port EVER?
The reason i ask is to determine if you received a possible DEFECTIVE ROKU2.
Okay, so the ROKU2 has NEVER been able to send AUDIO out the HDMI port as it is SUPPOSED to do.
This has only ONE conclusion.....the ROKU2 you have....is defective.
Pass through is VASTLY different than the device itself sending the Audio/Video on the HDMI interface.
I suggest you replace, or return the device.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Kieth, and for any delay in getting you an appropriate answer.
I tried to respond to your initial question, but it looks like this other one came up as a duplicate one and was then directed to the computer category so you weren't getting to the proper experts.
A few things to check:Can you get audio on any other app besides netflix (amazon, hulu, youtube, etc)?
Is it possible for you to test this roku with a different television or even via a sound system (soundbar, av receiver, etc) so that we can isolate its functionality in a different environment?
When you tested that same hdmi PORT with the dvd player, were you also using the same hdmi CABLE as had been used with the roku, or a different one? If different, can you please test the same cord that was successful for dvd?
Thanks for the update. Would you like to have a phone e call discussion?
What is the model of the tv that the roku is connected to?
How many hmdi connector are there?
I might ask this again but both have the same problem?
Do you have another tv that you can try?
How far is your Roku from the router?
Also try to move it closer to the router and see if it will make a difference