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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 703
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just bought a new Roku 3 to take the place of the small roku

Customer Question

Just bought a new Roku 3 to take the place of the small roku from before - how do I get it to work??
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Aric replied 10 months ago.

Hello, Can you please elaborate on where exactly you're getting stuck? Is it connected to your TV, do you see the Roku letters moving on your screen? Let me know in detail and we can proceed.

Customer: replied 10 months ago.
Hi, No. It states it is no signal. Also, my computer is in my office and my TV is in my living room - is there anyway I can call you - otherwise I run back and forth.??
Sharon
Customer: replied 10 months ago.
Please help me:) I love netflex and I can't get to it:))
Customer: replied 10 months ago.
My cell is ************
Yes
Expert:  Aric replied 10 months ago.

Okay, unfortunately I can't take a phone call where I'm at now. Now, if you have No Signal, then the issue is not the Roku setup- it's the connections to the TV itself or the TV is on the wrong Input.

In order to solve this, we will need to know more about the TV and where the Roku is connected.

Please get the model number off of the back of the TV and which PORT on the TV the Roku is connected to.

Customer: replied 10 months ago.
Sometimes my answer key doesn't work - if not I will call right back!
Expert:  Aric replied 10 months ago.

Okay, unfortunately I can't take a phone call where I'm at now. Now, if you have No Signal, then the issue is not the Roku setup- it's the connections to the TV itself or the TV is on the wrong Input.

In order to solve this, we will need to know more about the TV and where the Roku is connected.

Please get the model number off of the back of the TV and which PORT on the TV the Roku is connected to.

Expert:  Aric replied 10 months ago.

I can't take a phone call- sorry. The site sends that offer to you automatically- it's not anything I have any control over. Please simply reply back here.

Customer: replied 10 months ago.
Hi I just figured it out - Can I cancel??
Customer: replied 10 months ago.
Again, is it possible to cancel - it is 6:57 and I just figured it out, can I cancel?
Thanks for the help though!!
Customer: replied 10 months ago.
Customer: replied 10 months ago.
Thank you very much!!
Expert:  Aric replied 10 months ago.

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here:

http://*****@******.***

Goodbye.