Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.
- What error message appears when try to run Netflix or Amazon app in bluray?
- Are the other apps in bluray work?
OK, is the bluray player connected to router through wifi?
OK, have you tried to run network setup again in bluray to establish fresh conenction with router?
This is odd, does the bluray show your router in network list?
Have you tried to unplug bluray power cord from wall outlet for 10 minutes to reset, replug back in and check?
OK, try unplug for 10 minutes and check again.
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and reply back with the result of unplug to proceed.
This is odd, have you tried Easy Setup option to make network setup as it seems network issue which is preventing to get internet data.
OK, I'm out of ideas what is causing the problem, let me repost the question for other experts and hopefully some one will soon respond. I'm opting out to repost the question.
Another expert here to try to help. I think you have corrupted firmware. We can perform firware re-installation.
Here is a link to the firmware